I came across an ad on Instagram for a website called toolsnewer.com, which was advertising a sale. Intrigued by the offer, I placed two orders. Immediately after my purchase, the money was debited from my account. However, the problem started when the delivery days came and went without any sign of the packages.

Despite waiting for days, my order never arrived. When I reached out to the customer service of toolsnewer.com, they shockingly advised me to contact the post office, claiming that it was an issue on their end for delivering the package to the wrong address. Their response was both baffling and frustrating as the responsibility of ensuring correct delivery squarely falls on the seller.

To add to my dismay, I neither received my package nor was I granted a refund. It’s become evident that I might have fallen victim to a scam, which was cleverly disguised as a legitimate Instagram ad.

I am sharing this to warn others within our community about this website and similar scams on Instagram.

Has anyone else experienced something similar? How did you deal with it? Are there effective channels through which such fraudulent activities can be reported and addressed?

Thank you all for taking the time to read my post and for any assistance or insights you can provide.

Best regards,
Matthew