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Hello Community,
I’m reaching out for advice and support regarding a recent incident that’s put me in a difficult position.
My son, intending to surprise me, used my credit card without my permission. He was influenced by an advertisement and made a payment of $53.90 to what he believed was Kay Jewelers. I am currently on a very tight, fixed income and dealing with health issues, making this situation particularly distressing as every dollar counts for me.
Listed as “STUMBOOC6OFR94M” and “JT Dartros” (both in all caps), with a reference to a website: dartros.co.us.
I am not sure how to approach this situation. I did not authorize this transaction and the money spent is crucial for my day-to-day living expenses. I am seeking advice on how to potentially dispute this charge or any steps I should take to address this issue, considering my financial and health constraints.
Has anyone here experienced something similar? Any guidance, suggestions, or steps I should consider would be greatly appreciated. I am particularly concerned about the legitimacy of the transaction and the involvement of Kay Jewelers.
Thank you for taking the time to read my post. Any help or advice would be immensely helpful.
Warm regards,
Melissa
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Replies
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Dear Melissa,
Firstly, I want to express my sympathy for your situation. Dealing with unauthorized transactions can be stressful, especially under tight financial constraints and health concerns.
Immediate Steps:
1. Contact Your Bank: The first step is to immediately contact your bank or credit card company to report the unauthorized transaction. They can guide you in disputing the charge and may temporarily freeze your card to prevent further unauthorized use.2. Document Everything: Keep records of the transaction details, including the date, amount, and related website or company names. This will be useful when disputing the charge.
3. Reach Out to Kay Jewelers: It might be beneficial to contact Kay Jewelers directly. They can verify if the transaction was indeed with them and might offer a resolution if the transaction is found to be fraudulent.
Please know that our community is here to support you. Members who have faced similar situations may share their experiences and advice.
Lastly, while we can offer general advice and support, seeking professional financial or legal counsel for specific guidance tailored to your situation is also advisable.
Take care, and do keep us updated on your progress.
Best regards,
Adam
Forum Admin
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