A complaint was filed with the BBB (Better Business Bureau) regarding a scam at suretradegroup.ai:

I invested $9,000 CAD in crypto with SureTradeGroup (Canadian). After requesting a $5,000 withdrawal, they accused me of money laundering and demanded additional fees for compliance tests. I paid $17,000 CAD in total for these fake tests. They continue to accuse me falsely, and I have reported them to the local police.

Total Amount Lost: $27,000 CAD

Scammer Contact Information:

• Email: Shanaya.ka@suretradegroup.ai
• Phone: +1 (438) 619-2012

If you have been scammed by SureTradeGroup.ai, please share your story to help warn others.

Domain Analysis

SureTradeGroup.ai’s domain is registered with NameSilo LLC, an ICANN-accredited domain registrar known for offering privacy protection services. The domain status is active, and it employs Cloudflare’s name servers (felipe.ns.cloudflare.com and aitana.ns.cloudflare.com) to manage its DNS settings. The domain registration details are concealed through PrivacyGuardian.org, a service providing anonymity to domain owners. The registrant, administrative, and technical contacts are all listed under PrivacyGuardian.org LLC, with an address at 1928 E. Highland Ave., Ste F104, Phoenix, AZ, USA. This setup indicates an intention to obscure the true ownership and management of the domain, a common tactic among fraudulent operations to evade detection and accountability.

The website suretradegroup.ai is hosted by Cloudflare, Inc., a well-known content delivery network and DDoS mitigation company. The IP address associated with the site is 104.21.2.122, and it is part of the CLOUDFLARENET autonomous system (AS13335). As indicated by its traffic and engagement metrics, the site is primarily targeted at Canadian users, with a significant portion of its visits originating from Canada.

According to Similarweb data, suretradegroup.ai has experienced a notable increase in traffic, with approximately 2,100 visits recorded last month, representing a 113.3% increase. The average bounce rate is 32.07%, with users viewing about 2.67 pages per visit and spending an average of 6 minutes and 38 seconds on the site. This engagement level suggests that the site is somewhat successful in engaging visitors, likely through persuasive and professional-looking content designed to build trust.

SureTradeGroup.ai Review

SureTradeGroup.ai presents itself as an award-winning global leader in online trading, boasting over 200 tradable instruments across forex, spot metals, futures, shares, spot indices, and commodities. The website claims to serve retail and institutional customers from more than 180 countries, providing support in over 45 languages. The company markets itself as having a customer-centric model that combines bespoke trading functionality with a wide suite of products, promising the best pricing, execution, and liquidity.

The site emphasizes the safety of client funds, stating that it provides banking and treasury services through top-tier banks such as Westpac, Barclays, Santander, Unicredit, and BNP Paribas. They claim that client funds are fully segregated from their own, held securely in accordance with strict policies and procedures and that they have an automated risk-management system to prevent negative account balances. The site also offers a variety of educational resources through its “Academy” to help clients enhance their trading knowledge and potential.

On the website, the following contact information is provided:

• Email: support@suretradegroup.ai
• Phone: +1 (438) 619-2012
• Physical Address: 69 Old Broad Street, London, EC2M 1QS

The website claims to provide round-the-clock coverage through its global client coverage teams and boasts a client base of over 500,000. It asserts that it is recognized globally for its excellence, solid reputation, and multi-award-winning services.

SureTradeGroup.ai appears professional and comprehensive. It offers a wide range of trading instruments and emphasizes client security and support. The site explains its services, including trading tools, account types, and market information. It claims to work with reputable banks for its banking and treasury services, which ostensibly adds to its credibility.

Red Flags

1. False Claims of Awards and Global Presence: The site makes grand claims about its global presence, extensive client base, and numerous awards without providing verifiable evidence or references to these accolades. This is a common tactic used by scams to build trust quickly.
2. Segregated Funds and Top-Tier Banks: While the site claims that client funds are held securely with top-tier banks, it is challenging to verify these claims independently. The mention of reputable banks could be a ploy to gain investor trust.
3. Automated Risk-Management System: The promise of an automated risk-management system to ensure no negative balances can also be a deceptive tactic to lure inexperienced investors into a false sense of security.
4. Lack of Regulatory Oversight: There is no mention of regulation by any financial authority, which is critical for any legitimate trading platform. The absence of regulatory information is a significant red flag.

SureTradeGroup.ai Reviews

Trustpilot reviews indicate significant dissatisfaction, with a rating of 2.9 out of 5 stars. One user, Andrea B, described their experience as a nightmare, during which they lost over $6,000 to SureTradeGroup.ai due to continuous demands for additional fees and unfulfilled promises of high returns. Another user, Peter Hirsch, detailed how thousands of dollars disappeared from their account, and their account agent ceased communication, leaving them with negative balances.

Similar sentiments are echoed on Reviews.io. One user reported being tricked out of $250 and losing contact with the supposed account manager, Ethan Foster. Another review highlighted the company’s refusal to return the invested money, indicating fraudulent behavior.

ScamAdviser.com also flags SureTradeGroup.ai as a potential scam, highlighting its low trust score and the site’s various deceptive tactics.

The Alberta Securities Commission (ASC) has listed SureTradeGroup.ai on its Investment Caution List, stating that the company is not registered to trade or advise on securities or derivatives in Alberta. The ASC strongly advises against engaging with unregistered firms, as they lack investor protections. They recommend checking the registration status of such firms before investing.

Bottom Line

In conclusion, the overwhelming evidence points to SureTradeGroup.ai being a sophisticated scam rather than a legitimate trading platform.